By navigating our website and using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it.

This privacy policy consists of the following elements:



Respect for privacy and the protection of personal information are essential to us. Therefore, through this Policy, we aim to protect them in accordance with applicable laws.

To ensure this protection, the ZEC de la rivière Nouvelle commits to collecting, processing, and sharing information that can identify an individual only when the individual has consented, unless permitted or required by law, in which case your consent will not be necessary.

The Policy aims to inform users about the reasons and how the ZEC de la rivière Nouvelle, or anyone acting on its behalf, will collect and use their personal information. It is presented in plain language to ensure informed consent from users.

For the purposes of this policy, “personal information” refers to any information about an identifiable person or information that can identify a person. To the extent possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.


This Policy is effective as of September 18, 2023.


We commit to obtaining consent before collecting an individual’s personal information. Consent can be explicit or implicit and may be provided directly by the person or by their authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent can reasonably be inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and phone number to get a response to a question is considered implicit consent to the collection of information containing personal details. To determine the appropriate type of consent, we consider the sensitivity of the personal information, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, especially in the context of a government request, to obtain a person’s consent to collect, use, or disclose their personal information. We commit to never disclose such information, except as required or permitted by law and in compliance with this Policy.


The information collected is done in accordance with the purposes and objectives set forth in this privacy policy.

Here are some reasons why we collect your personal information:

  • To provide services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To ensure and improve these services: Data collected during your interactions with our services may be used to analyze and enhance their functionality.
  • For the development of new services and AI: The collected data may be used for research and development purposes to offer new services to our users, including through advertisements and marketing messages. Additionally, aggregated data may be processed by algorithms using artificial intelligence.
  • To assess the performance of services: Data is collected to obtain information about the benefits and drawbacks of our services, allowing us to evaluate and address them as needed, including through surveys. This helps ensure the quality of our services and promotes risk management.
  • To protect the privacy of our users: The collected data allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
  • To satisfy legal obligations: Data is collected to meet obligations arising from laws, regulations, or international treaties.

The ZEC de la rivière Nouvelle may collect personal information in various forms but will do so only through lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.

The personal information collected and its sensitivity may vary depending on the context of interactions between you and the ZEC de la rivière Nouvelle. Therefore, we must primarily inform you of the nature of the personal information we use.

We protect all collected personal information. Some examples of personal information that may be collected and used include:

  • Name and contact information: First and last name, email address, postal address, phone number, and similar data used for communication with you.
  • Identity verification: Passwords, password hints, and other security information used to identify you and access your account.
  • Demographic data: Information about you, such as your age, gender, country, and preferred language of communication.
  • Payment data: Information necessary for processing your payments, such as payment instrument numbers (e.g., credit card number) and associated security codes.
  • Subscription data: Information about your subscriptions related to cultural events and newsletters from cultural companies.
  • Images and sounds: Audiovisual data used to ensure the security of our users, especially at cultural events where we are organizers or hosts.
  • Interactions: Data related to your use of websites, platforms, and created tools. This includes data you provide to use the products. In other cases, such as error reports, it includes data we generate.
  • Other examples of interaction data we collect include:
    • Data about visited sites and usage, such as problem resolution and support data you provide when contacting the ZEC de la rivière Nouvelle for assistance, including the products you use, and other information that helps us resolve your issue.
    • Search queries and commands you use when using our website.
    • Textual, input, and handwritten entry data, along with related information.
    • Location data, which may be precise or imprecise, about your device’s location. For example, location data can be collected from a device’s IP address or account profile data indicating your approximate location, such as a city or postal code.
    • Other data provided when using our website, including data from Google Analytics.

We process data for various purposes, including:

  • Improving services: Using data to enhance our services by adding new features or capabilities (e.g., error reporting at the time of subscription or when viewing an online program).
  • Customer support: Diagnosing and resolving product and service-related issues, restoring access to your personal account, and providing other support and assistance services.
  • Contributing to security and issue resolution: Using data to contribute to the security and issue resolution of our products and services. This includes using data to secure services provided to our customers, detect malicious programs and activities, resolve performance and compatibility issues to help customers make the most of their experience, and inform them of service updates. This may include the use of automated systems to detect security issues.
  • Security: Using data to protect the security of our products and members.
  • Surveys and promotional communications: Using collected data to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from the ZEC de la rivière Nouvelle via email, postal mail, and phone. For more information on managing your contact information, email subscriptions, and promotional communications, please refer to the “Access and Control of Your Personal Information” section of this Policy. The FQSA uses the services of third-party service providers, including marketing services as well as hosting and storage of collected information. Our website is hosted in Quebec, Canada, and some data is stored by Mailchimp in the United States. To learn about Mailchimp’s practices regarding the processing and storage of personal information, please consult the provider’s policies at The processing of personal information transferred outside of Canada will be subject to the laws of the country where such information is held.
  • Reporting and business operations: Using data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports on the performance of our activities.
  • Legal compliance: Processing data to comply with the law. For example, we process contact information and identifiers to help customers exercise their data protection rights.

The ZEC de la rivière Nouvelle places the highest importance on the security of your personal information and is committed to processing it following industry standards and norms, only for the purposes for which it is collected as described in this policy or in a specific notice. However, absolute safeguarding of this information is impossible due to the inherent security limitations of transmitting data over the internet. Therefore, the information you transmit to us is ultimately at your own risk.


The ZEC de la rivière Nouvelle ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification and request correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this policy.

To the best of our abilities, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

There may be circumstances in which we cannot provide you with access to your personal information, such as when access could lead to the disclosure of another person’s personal information, and that person refuses to consent to such disclosure or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide access to your personal information.

If your request concerns data that appears on third-party web pages or platforms, please contact those third parties directly.


We do not share your personal information with companies, organizations, or individuals outside the ZEC de la rivière Nouvelle, except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within its limits. Additionally, we may share personal information under the following circumstances:

  • With your consent;
  • Some of our data may be stored in cloud servers with third-party providers. Note that we only retain the services of reputable companies with privacy policies.
  • For external processing purposes: We may transmit personal information to other trustworthy companies or individuals who process it on our behalf, following our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and in compliance with any other appropriate security and privacy measures.
  • For legal reasons: We may transmit personal information outside of our organization when access to it is necessary to comply with current laws and regulations.

The ZEC de la rivière Nouvelle is committed not to sell or rent your personal information to a third party.


The ZEC de la rivière Nouvelle may use cookies, Internet tags, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information sent by the server to the browser during a visit to the website, allowing unique identification of the current connection. This data may include information such as your Internet address (IP), browser type, browser version, pages on our site that you visit, the time and date of your visit, the duration of your visit, and any other statistics.

Cookies are primarily used to track search history to facilitate the user’s online browsing experience. It is important to note that enabling the cookie option, depending on the chosen configuration, may allow other servers to install cookies on your system.

Please note that our website may contain links or references to third-party sites. This policy no longer applies when leaving our website, and the ZEC de la rivière Nouvelle is not responsible for the collection or processing of personal information by these third parties or through these external sources.

Use of Google Analytics

The ZEC de la rivière Nouvelle uses Google Analytics, a web audience measurement tool, on this website. Using cookies, Google Analytics collects information about your browsing on this site, which is stored on servers located in various locations, including the United States. Google may disclose this information to third parties when legally obligated or when these third parties process data on its behalf.

Information collected by the tool includes pages you visit, date and time of your visits, duration and frequency of visits, and links you click on. The type of operating system on your computer, the language of your computer, your internet service provider’s name, and your geographical location (region) are also part of the collected information. Your IP address is also collected but is anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents the identification of an internet user through it.

Google only uses the collected information to generate statistics and reports on navigation on this site, allowing the Ministry of Labor, Employment, and Social Solidarity to improve its electronic service delivery. Google will not link the information collected on this site to any other data it holds.

If you wish, you can prevent Google from recording information about your browsing by installing the Google Analytics Opt-out Browser Add-on on your computer.


The ZEC de la rivière Nouvelle retains the collected data in accordance with the company’s internal data governance policy, based on their nature and utility in the provision of our products and services. During the retention period, the ZEC de la rivière Nouvelle takes physical and technical measures to ensure the security of data containing personal information.

The main locations where personal information is stored are the cities where the ZEC de la rivière Nouvelle has offices or facilities and the cities where Manisoft has servers containing data collected by the ZEC de la rivière Nouvelle.

Once the retention period expires, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

Changes to these rules

We make changes to this privacy policy from time to time. Any reduction in your rights under this privacy policy cannot be applied without your explicit consent. We always indicate the date of the last modifications and allow you to access archived versions for review. If the changes are significant, we post a prominently highlighted notice on our website (including, for some services, via email notification).

Person in charge of compliance

For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Geneviève Allard

ZEC de la rivière Nouvelle

141 route 132 Est,

Nouvelle, Québec

G0C 2E0

Phone : 418-794-2120

EMail :

Annex 1: Designation Form